Refund Policy

The 60-Day Sorelle Guarantee

Love it, or your money back.

Try Sorelle for 60 days. If it's not right for you, email info@sorellewater.com and we'll refund you in full to your original payment method.

To qualify:

• Your order was placed directly through sorellewater.com
• Your request is made within 60 days of the delivery date shown in your tracking
• The product is returned to us using the prepaid label we provide
• One guarantee claim per customer or household address
• Shipping address is within the United States

What you don't need to do: you don't need the original packaging, you don't need to return the used filter cartridge, and there is no restocking fee.

Refunds are issued within 5 business days of the return being received, to the original payment method. Original shipping charges, where applicable, are refunded with the product.

Replacement filters and subscription orders are covered by a 30-day return window for unopened items.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery with a photo and we'll replace it at no cost. This is separate from the 60-day guarantee and doesn't count against it.

How to start a return

Email info@sorellewater.com with your order number. We'll send a prepaid return label within 1-2 business day.