Cancellation policy
Last Updated: 08/31/2026
This policy explains how Sorelle Water's subscription purchase option works, what you will be charged and when, and how to skip, change, or cancel at any time.
What You're Signing Up For
When you choose Subscribe & Save on the Sorelle Filtered Showerhead, you are enrolling in a recurring filter replacement plan. In exchange, you receive a discount on the showerhead itself at the time of your first purchase.
- Today: you are charged the discounted showerhead price of $109.99 instead of the one-time price of $129.99. Your showerhead ships right away.
- No filter is charged or shipped today. Your showerhead arrives with its first filter already installed.
- Every 90 days after your initial order, you are charged $29.99 for one replacement filter, which ships automatically.
Your first replacement filter charge occurs approximately 90 days after your original order date. Shipping is free on all subscription deliveries within the United States.
Billing
Your subscription renews automatically every 90 days until you cancel. Each renewal is charged to the payment method you used for your original order. We will email you before each renewal is processed so you have time to skip, reschedule, or cancel.
If a renewal payment fails, we will attempt the charge again and notify you by email. If we cannot collect payment, the subscription will be paused rather than cancelled, and no filter will ship until payment succeeds.
Prices for future filter deliveries may change. If they do, we will notify you by email before the change takes effect, and you may cancel before that renewal at no cost.
Skipping, Rescheduling, and Changing Your Plan
You can skip an upcoming delivery, change your delivery interval, update your shipping address, or change your payment method at any time:
- From the subscription management link in any of your Sorelle emails, or
- By emailing info@sorellewater.com with your order number, or
- From your Sorelle account under Manage your Subscription.
Filter life varies with usage and local water conditions. If 90 days is too frequent or not frequent enough for your household, tell us and we will adjust your interval.
Cancelling
You may cancel at any time, for any reason, with no fee and no minimum commitment.
To cancel, use the subscription management link in your emails, cancel from your account, or email info@sorellewater.com with your order number. We will confirm your cancellation by email.
To avoid being charged for an upcoming filter, cancel before that renewal is processed. If you cancel after a renewal has already been charged, contact us and we will either refund that charge before the filter ships or accept a return of the unopened filter under our standard return terms.
Cancelling does not affect the discount you already received. If you cancel your filter plan after buying the showerhead at the discounted $109.99 price, we will not bill you the difference, and we will not charge a cancellation or early termination fee. The showerhead is yours to keep.
Your 60-Day Guarantee Still Applies
Subscribing does not change your rights under the 60-Day Sorelle Guarantee. If the product isn't right for you, you can return it within 60 days of delivery for a full refund. Cancelling your subscription and requesting a refund are separate actions — see our Return and Refund Policy for details.
Questions
If anything about your subscription is unclear, email us before you order. We would rather answer a question up front than process a refund later.